Terms & Conditions

Lush Luna reserves the right to amend any of the terms & conditions stated below from time to time without prior notice. By purchasing with us, you are deemed to have acknowledged and agreed to all the terms & conditions listed below.

 

Ordering

  • Please ensure all correct attributes (ie. size/colors) are selected before checking out. Lush Luna will not be able to amend orders once they have been confirmed and will not be held liable for any wrong orders made due to incorrect selections. .
  • Please double check on the product measurements as different designs may fit differently.
  • All items are on preorder basis currently, unless otherwise specified. Items on preorder/backorder basis will take about 2 to 5 weeks to arrive. Please only order if you are comfortable with the waiting time and in cases of unforeseen delays beyond our control. 
  • No refunds and cancellations for orders once payment is made. 
  • In the case of if item(s) is out of stock or a delay, Lush Luna will contact you via email. For out of stock items, a refund for the item(s) will be made via Paypal within 2 to 5 working days.

Payment

  • We currently accept payment via Paypal (Mastercard and VISA),
  • For alternative payment methods, please reach out to us via email thelushluna@gmail.com.

Product Accuracy

  • Please allow a slight difference of 2-3cm in the product measurements.
  • Prints placement variation is not considered a defect.
  • Loose threads, small/slight stains which do not affect the overall appearance of the item are not deemed as defective.
  • We make every effort to display as accurately as possible the colors of our products that appear on our site. Colors of products may differ due to color calibration of your computer/mobile devices. Such situations are beyond our control and we cannot be held responsible for purchases made with the wrong perception of colors.

Delivery

  • All orders will be processed for delivery within 2-3 working days (unless otherwise stated) once all items arrive at our warehouse. An email notification will be sent once the parcel is on it’s way to you. 
  • Kindly note that orders with both instocks and pre/backorder items will only be shipped out upon arrival of all items. Please cart out your items separately if you would like to receive the instock items first. 
  • You are advised to opt for standard courier service for tracking purposes and an ease of mind. Lush Luna is not liable for any lost / delayed mails from Normal Mail (Singpost) should you choose to opt for this option.
  • Do note that unforeseen delays might occur, and these delays are beyond our control.
  • Lush Luna is not liable for any lost mails due to incorrect delivery details. In the case of failed delivery attempts and retries (specified by our delivery partner), you will be required to top-up for re-delivery. 
  • Return packages will be forfeited if they are unclaimed after 90 days from date of purchase.  

Please see here for more delivery information. 


Returns, Exchanges, and Cancellations

  • Lush Luna adheres to a strict no refunds, exchanges, or cancellations policy. As we strive to ensure all products are vetted properly before shipment, we would only allow returns and exchanges in the case of a defect and incorrect item sent by us. 
  • All defects will be reviewed on a case-by-case basis. The following are not considered as defects and will not be applicable for returns/exchanges: 
    • Difference in measurements by 2 to 3cm due to mass production..
    • Slight difference in item colour due differences arising from individual computer/mobile resolutions.
    • Slight stains on inner lining
    • Items with minute imperfections such as crease marks, loose threads, slight stains within the size of 1cm, are not considered defects, as long as they do not affect the overall look of the product or functionality of the item
    • Print placements and abnormalities from digital printing
    • Defects which might have been caused after washing or handling by customer
  • Items must be unwashed with full packaging and tags intact for returns/exchanges. 
  • Lush Luna does not have a cash refund policy, and all returns would be provided in the form of store reward points equivalent to your order amount. This credit will not expire and can be used to make purchases on the site. 
  • Return packages are highly recommended to be returned to us via a traceable courier. Lush Luna would not be held liable for any lost or damaged return packages.