Preorder FAQ

  • Products on preorder/backorder will be indicated on product description accordingly. Most of our items are on preorder basis unless otherwise stated. 

  • No exchanges and cancellations for preorder items are allowed after order is placed. Kindly ensure you have selected the correct attributes before confirming your order. 

  • Items will take approximately two to four weeks to arrive at our office. Do only purchase preorder items if you are comfortable with the waiting period and any unforeseen delays. 

  • In the case of delays (more than four weeks), you will be notified via email. 

  • In the case of out of stock item(s), a full refund of the item will be made within 2 to 5 working days. 

  • Preorder and in-stock items will be shipped in a single order. If you would like to receive your in-stock items first, please cart out separately.